RETURN AND REFUND POLICY

This Return and Refund Policy applies to purchases made through the website operated by AKSOYOĞLU KONFEKSİYON TEKSTİL SANAYİ TİCARET ANONİM ŞİRKETİ “Company”, “we”, “us” or “our”.

By placing an order on our website, you agree to the terms of this Return and Refund Policy.

1. Right of Withdrawal

Customers may exercise their right of withdrawal within 14 days from the date of delivery, without giving any reason, in accordance with applicable consumer protection legislation.

To exercise your right of withdrawal, you must notify us within 14 days by contacting us at:

E-mail: info@dizagabo.com
Company: AKSOYOĞLU KONFEKSİYON TEKSTİL SANAYİ TİCARET ANONİM ŞİRKETİ
Address: Etiler Mah. Özdeş Sk. Dadaş Apt No: 11 B Beşiktaş / İstanbul, Turkey

2. Return Conditions

Returned products must meet the following conditions:

• The product must be unused, unworn, unwashed and undamaged.
• The product must be returned with its original packaging, tags, labels and accessories, if any.
• The product must be suitable for resale.
• The invoice or order confirmation must be included with the return.

Products that do not meet these conditions may not be accepted for return.

3. Non-Returnable Products

The following products cannot be returned unless they are defective:

• Products that have been used, washed, worn, altered or damaged by the customer;
• Products without original tags, labels or packaging;
• Personalized or custom-made products;
• Products that are not suitable for return due to hygiene reasons;
• Products returned after the legal return period has expired.

4. Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us at info@dizagabo.com as soon as possible with your order number and photos of the product.

After reviewing your request, we may offer a replacement, exchange or refund, depending on the situation.

5. Return Shipping

Unless the product is defective or incorrect, return shipping costs may be the responsibility of the customer.

If the return is due to a defective, damaged or incorrect product, the return shipping cost will be covered by us, provided that the return is approved by our customer service team.

6. Refund Process

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be made to the original payment method used for the purchase. Refund processing times may vary depending on your bank or payment provider.

Shipping fees, if any, may not be refundable unless the return is due to our error or a defective product.

7. Exchanges

Product exchanges may be accepted depending on stock availability. If the requested replacement product is not available, a refund may be issued instead.

For exchange requests, please contact us at info@dizagabo.com.

8. Contact Information

For questions about returns and refunds, please contact us at:

AKSOYOĞLU KONFEKSİYON TEKSTİL SANAYİ TİCARET ANONİM ŞİRKETİ
Address: Etiler Mah. Özdeş Sk. Dadaş Apt No: 11 B Beşiktaş / İstanbul, Turkey
Tax Office: Beşiktaş
Tax Identification Number: 0370765946
E-mail: info@dizagabo.com