Kargo politikası

This Shipping Policy applies to purchases made through the website operated by AKSOYOĞLU KONFEKSİYON TEKSTİL SANAYİ TİCARET ANONİM ŞİRKETİ “Company”, “we”, “us” or “our”.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed after payment confirmation.

We aim to prepare and dispatch orders within 1 to 5 business days, excluding weekends and official public holidays. During campaign periods, holidays or periods of high demand, processing times may be longer.

2. Shipping Areas

We offer shipping to the regions and countries available at checkout.

Delivery availability may vary depending on the shipping address, courier service and applicable legal or logistical restrictions.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before the order is completed.

Shipping costs may vary depending on the delivery address, order amount, package size, weight and selected shipping method.

From time to time, we may offer free shipping campaigns. The terms of such campaigns will be stated on our website.

4. Delivery Times

Estimated delivery times may vary depending on the shipping destination and courier company.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs procedures, courier delays, weather conditions, public holidays, incorrect address information or other circumstances beyond our control.

5. International Shipping

For international orders, customs duties, taxes, import fees and other charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs procedures or local authorities.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated address information provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, reshipping costs may be charged to the customer.

7. Lost, Damaged or Delayed Shipments

If your order is lost, damaged or significantly delayed during shipping, please contact us at info@dizagabo.com with your order number.

We will review the issue with the courier company and assist you with the next steps.

If the package appears damaged upon delivery, we recommend that you do not accept the package or request a damage report from the courier.

8. Order Tracking

Where available, tracking information will be sent to you after your order has been dispatched.

Tracking updates are provided by the courier company, and there may be delays in the tracking system being updated.

9. Contact Information

For questions about shipping and delivery, please contact us at:

AKSOYOĞLU KONFEKSİYON TEKSTİL SANAYİ TİCARET ANONİM ŞİRKETİ
Address: Etiler Mah. Özdeş Sk. Dadaş Apt No: 11 B Beşiktaş / İstanbul, Turkey
Tax Office: Beşiktaş
Tax Identification Number: 0370765946
E-mail: info@dizagabo.com**